FAQs

MUSEjar

MUSEjar is a space for all things inspiring and creative with a goal of supporting wellbeing through self-expression.

We are an art studio, pottery studio and retail shop. Our store carries a curated selection of art supplies and beautifully designed and crafted goods. Our studio hosts a wide variety of workshops to help you find your MUSE. Our art studio is available for private events, parties and get togethers of all kinds. Our private art space is a beautiful blank canvas for creating one of a kind experiences.


Come say hi, and get inspired!

FAQs

Here are some of our most asked questions!

Yes! We have 9 wheels and our own kiln. We offer wheel throwing classes and hand building classes.

We sure do! We have a large classroom that can host up to 25 students, a party room for up to 10 and two private lesson rooms.

Class FAQs

You can purchase a seat online through our website, over the phone, or in store. All MUSEjar classes require advance registration unless otherwise noted. It is strongly recommended to register in advance to avoid class cancellation based upon low attendance. Spots are only guaranteed once payment is finalized.

In the event you need to cancel a class, you must cancel a minimum of two days (48 Hours) prior to the class date in order to receive a refund or transfer credit.

No refunds or transfers will be made on the day of the class or after the class has started for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered.

However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at hello@musejar.com by noon on the day of the class to let us know.

A single class pass may be transferred for the use of another class only once in the case of an emergency, sickness, or extreme weather. Transfers must be made within one week of cancellation. If credit does not equal newly scheduled workshop price, the difference must be paid.

MUSEjar may cancel a class for extreme weather conditions (i.e. if there is a warning to avoid travel) or in the case of an emergency. We will reschedule the class and send out notifications. If you cannot make the rescheduled date, you can transfer your class credits to another class or receive store credit.

Please note: In regards to our weather policy, we are located in Erie County in the town of East Aurora. While we understand and appreciate our students that travel from all over for our classes and shop, we do make cancellation decisions based on the weather where we are located. To do this, we look to our community closings.

Occasionally classes are cancelled due to low registration. In the event of a class cancellation, registrants will be notified prior to the class date and a full refund will be issued. 

In the event you need to cancel a class, you must cancel a minimum of two days (48 Hours) prior to the class date in order to receive a refund or transfer credit. No refunds or transfers will be made on the day of the class or after the class has started or no show attendance for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered. However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at hello@musejar.com by noon on the day of the class to let us know.

Private Art Lesson FAQs

Yes, we do! If the group classroom setting is not for you, or you would prefer a more one on one experience, private lessons are a great option! We offer lessons with experienced instructors on a weekly, bi-weekly, and monthly basis. Great for all ages, adult, teen, or child. We offer individualized as well as group options. Contact us to schedule.

We may be biased, but we don’t think there is a better gift! A gift card is redeemable for lessons at MUSEjar. Even if we are on a waitlist, the gift card can be used toward the cost of the lesson, supplies in the store, or classes if interested in a group option. Gift cards can be purchased in-store or over the phone.

Retail FAQs

You can return any unused, unopened art supply, damaged good or unwanted item to the store within 30 days of purchase. We require a valid receipt for the item to be presented at the time of the return. We offer either text or email receipt confirmations during transactions. If you decline the option for a receipt, we will not be able to return your item. Returns will be made in the same manner the customer has paid.

Without a receipt to verify the type of payment, MUSEjar will not accept returns. If you have lost your receipt, but you paid with credit card, we can track your purchase with valid ID and credit card. We can not track cash payments without a receipt.

We have TWO gift cards, one for classes and one for the retail shop.

You can purchase both on our website! Class gift cards can be used towards classes, private classes, and lessons.

For retail gift cards, we can special order items for you!