FAQs
We have large parking lot available to all our customers!
YES! We host a variety of classes monthly!
YES! We have a brand new ceramic studio with 8 wheels and a kiln!
Yes, we are a retail shop and studio space. We host classes and workshops for all ages, levels, and interests, but you do not need to be an artist to enjoy our space. At the core, MUSEjar is about community, a place for people to feel comfortable to hang out for a while and find inspiration. At any given time, we are teaching private lessons, setting up for a workshop, and working with customers in the retail shop or here to talk! It is a lively space, welcoming all walks of life, including a few furry friends!
It seems like just yesterday, but MUSEjar has been open since 2013! MUSEjar has grown so much each year adding new and exciting classes, products, members of the team, and now a brand pottery studio.
Our new beautiful location on Pine Street was once the home Fisher Price Toys!
Class Policies
You can purchase a seat online through our website, over the phone, or in store. All MUSEjar classes require advance registration unless otherwise noted. It is strongly recommended to register in advance to avoid class cancellation based upon low attendance. Spots are only guaranteed once payment is finalized.
In the event you need to cancel a class, you must cancel a minimum of two days (48 Hours) prior to the class date in order to receive a refund or transfer credit.
No refunds or transfers will be made on the day of the class or after the class has started for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered.
However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at hello@musejar.com by noon on the day of the class to let us know.
A single class pass may be transferred for the use of another class only once in the case of an emergency, sickness, or extreme weather. Transfers must be made within one week of cancellation. If credit does not equal newly scheduled workshop price, the difference must be paid.
MUSEjar may cancel a class for extreme weather conditions (i.e. if there is a warning to avoid travel) or in the case of an emergency. We will reschedule the class and send out notifications. If you cannot make the rescheduled date, you can transfer your class credits to another class or receive store credit.
Please note: In regards to our weather policy, we are located in Erie County in the town of East Aurora. While we understand and appreciate our students that travel from all over for our classes and shop, we do make cancellation decisions based on the weather where we are located. To do this, we look to our community closings.ntent for Item 6.
Occasionally classes are cancelled due to low registration. In the event of a class cancellation, registrants will be notified prior to the class date and a full refund will be issued.
In the event you need to cancel a class, you must cancel a minimum of two days (48 Hours) prior to the class date in order to receive a refund or transfer credit. No refunds or transfers will be made on the day of the class or after the class has started or no show attendance for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered. However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at hello@musejar.com by noon on the day of the class to let us know.
Throughout the year we run promotions on classes and registration. These promotions are only valid for purchases during the time the promotion is running and cannot be applied after the fact. Discounts cannot be used in combination with other discounts.
Private Art Lessons
Yes, we do! If the group classroom setting is not for you, or you would prefer a more one on one experience, private lessons are a great option! We offer lessons with experienced instructors on a weekly, bi-weekly, and monthly basis. Great for all ages, adult, teen, or child. We offer individualized as well as group options. Contact us to schedule.
We may be biased, but we don’t think there is a better gift! A gift card is redeemable for lessons at MUSEjar. Even if we are on a waitlist, the gift card can be used toward the cost of the lesson, supplies in the store, or classes if interested in a group option. Gift cards can be purchased in-store or over the phone.
Retail
You can return any unused, unopened art supply, damaged good or unwanted item to the store within 30 days of purchase. We require a valid receipt for the item to be presented at the time of the return. We offer either text or email receipt confirmations during transactions. If you decline the option for a receipt, we will not be able to return your item. Returns will be made in the same manner the customer has paid.
Without a receipt to verify the type of payment, MUSEjar will not accept returns. If you have lost your receipt, but you paid with credit card, we can track your purchase with valid ID and credit card. We can not track cash payments without a receipt.
You can make exchanges for item/items equal to the value of the purchased product. A valid receipt must be present.
Our gift card really is the gift that keeps on giving! Though there is no expiration date, we encourage the use within the year. They are eligible for the purchase of classes, private lesson, or retail items in our shop. To register for a class with a Gift Card, redemption must be made over the phone or in person, prior to class. Gift cards cannot be used towards space rental fees.
Occasionally MUSEjar hosts classes in the space with separate registration not handled through our website. Unfortunately MUSEjar Gift Cards are not valid toward those classes.
We pride ourselves on having a curated selection of art tools and supplies for the community. We carry items based on need and demand and unfortunately do not have all supplies found at larger box stores.
We appreciate you shopping small and will try to find and order supplies for you as needed. Contact us through the website, call us, or speak to us directly in store to set up an order. Payment is made at the time of the order and shipping usually takes about 2 weeks based on our ordering system!
Getting Involved
We love adding creatives to our class + workshop offerings and are always looking for new and exciting workshops. Contact us if you're interested in teaching!
As a seller in the shop, we offer both Wholesale and Consignment options. MUSEjar has a carefully curated retail space and encourages local, handmade, and unique items! Click here if you are interested in becoming part of our growing retail space!