FAQs

Parking is available alongside the mural on our building for customers and students. There is also public parking on both sides of Elm Street.

Beautiful weather is nothing to be wasted. The moment we can, and mother nature agrees, we open our garage door to the world (spring to fall). Not only does it welcome people walking down Elm Street to stop in, but also leaves, squirrels, bees and the occasional bird. Some of our favorite visitors are dogs, always welcome, and highly encouraged!

There are so many ways people choose to express themselves. For us, the side of our building at 17 Elm Street in East Aurora, New York was the perfect canvas to let our personality shine. We wanted to create a destination for people to come, take a picture, and enjoy how color, shape, and art can make you feel. It also makes us super easy to find! If you do enjoy our mural, make sure to let us know and tag us @musejar or #findyourmuse!

Yes, we are a retail shop and studio space. We host classes and workshops for all ages, levels, and interests, but you do not need to be an artist to enjoy our space. At the core, MUSEjar is about community, a place for people to feel comfortable to hang out for a while and find inspiration. At any given time, we are teaching private lessons, setting up for a workshop, and working with customers in the retail shop or here to talk! It is a lively space, welcoming all walks of life, including a few furry friends!

It seems like just yesterday, but MUSEjar has been open since 2013! MUSEjar has grown so much each year adding new and exciting classes, products, members of the team, and now a brand new sister space, the MUSE Loft. We are a Leo, and celebrate our birthday on the East Aurora Sidewalk Sale every July! You're invited, and yes, there will be ice cream!

Like any great building in a historic town, our spaces have lived full and exciting lives. Before we called MUSEjar and the MUSE Loft home, they were an Auto-body shop and Creamery. Each building still has original characteristics, but we have given them a second wind! The shop and studio used to be the auto body shop, and to this day, we still use the lights and doors from the “detailing/painting” room. We can also hang pretty much anything from our metal beam ceiling, like a car, if we really wanted too!

COVID Guidelines for Classes & Events

Your safety is our priority as we continue to do our best to spread joy during these uncertain times. Here are some of the guidelines we will be following to create the safest environment possible:

Our staff will be following an extensive cleaning protocol including the sanitizing of all tables, chairs, doors, bathroom, shared supplies, and frequently touched surfaces.

We will have a hand sanitizing station readily available for all as they enter the space and to use at any time while shopping or during classes and events.

Handwashing sinks are accessible in the restrooms and are fully stocked with soap, paper towels, and trash bins.

Classes will be held outside whenever possible, or in the MUSE Loft (21 Elm St.) to help maintain proper airflow and social distancing. This is dependent on weather and class size. When you arrive for class check-in at the shop and we will let you know where to go.

All class sizes will be kept to 12 and under.

Please keep in mind that class or event dates and guidelines are subject to change based on the guidance we receive from NYS. We will be sure to communicate any changes to you if and when they occur.

As with our store, we ask that if you feel sick or have come into contact with someone who has been sick to please stay home. We are happy to issue a credit towards a future class if need be. (Missed Art + Wellness Program sessions are not eligible for credit.)

We encourage guests who are considered high risk or have a compromised immune system to consider not attending events taking place in our space.

Masks are required. We ask that individuals keep their masks on unless seated and properly socially distanced.

Self-service food and beverage areas are allowed as long as the caterer or organizer is implementing the COVID-19 Protocol, including protections such as oversight of the selfservice area to ensure social distancing is maintained, hands are being sanitized, and guests are strongly encouraged to wear face masks in the self-service area.

Class Policies

You can purchase a seat online through our website, over the phone, or in store. All MUSEjar classes require advance registration unless otherwise noted. It is strongly recommended to register in advance to avoid class cancellation based upon low attendance. Spots are only guaranteed once payment is finalized.

To register for a class with a Gift Card, redemption must be made over the phone or in person, prior to class. Occasionally MUSEjar hosts classes in the space with separate registration not handled through our website. Unfortunately MUSEjar Gift Cards are not valid toward those classes.

In the event you need to cancel a class, you must cancel a minimum of two days (48 Hours) prior to the class date in order to receive a refund or transfer credit.

No refunds or transfers will be made on the day of the class or after the class has started for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered.

However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at classes@musejar.com by noon on the day of the class to let us know.

A single class pass may be transferred for the use of another class only once in the case of an emergency, sickness, or extreme weather. Transfers must be made within one week of cancellation. If credit does not equal newly scheduled workshop price, the difference must be paid.

MUSEjar may cancel a class for extreme weather conditions (i.e. if there is a warning to avoid travel) or in the case of an emergency. We will reschedule the class and send out notifications. If you cannot make the rescheduled date, you can transfer your class credits to another class or receive store credit.

Please note: In regards to our weather policy, we are located in Erie County in the town of East Aurora. While we understand and appreciate our students that travel from all over for our classes and shop, we do make cancellation decisions based on the weather where we are located. To do this, we look to our community closings.ntent for Item 6.

Occasionally classes are cancelled due to low registration. In the event of a class cancellation, registrants will be notified prior to the class date and a full refund will be issued. 

In the event you need to cancel a class, you must cancel a minimum of two days (48 Hours) prior to the class date in order to receive a refund or transfer credit. No refunds or transfers will be made on the day of the class or after the class has started or no show attendance for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered. However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at musejarart@gmail.com by noon on the day of the class to let us know.

Throughout the year we run promotions on classes and registration. These promotions are only valid for purchases during the time the promotion is running and cannot be applied after the fact. Discounts cannot be used in combination with other discounts.

Private Art Lessons

Yes, we do! If the group classroom setting is not for you, or you would prefer a more one on one experience, private lessons are a great option! We offer lessons with experienced instructors on a weekly, bi-weekly, and monthly basis. Great for all ages, adult, teen, or child. We offer individualized as well as group options. Contact us to schedule.

We may be biased, but we don’t think there is a better gift! A gift card is redeemable for lessons at MUSEjar. Even if we are on a waitlist, the gift card can be used toward the cost of the lesson, supplies in the store, or classes if interested in a group option. Gift cards can be purchased in-store or over the phone.

Retail

You can return any unused, unopened art supply, damaged good or unwanted item to the store within 30 days of purchase. We require a valid receipt for the item to be presented at the time of the return. We offer either text or email receipt confirmations during transactions. If you decline the option for a receipt, we will not be able to return your item. Returns will be made in the same manner the customer has paid.

Without a receipt to verify the type of payment, MUSEjar will not accept returns. If you have lost your receipt, but you paid with credit card, we can track your purchase with valid ID and credit card. We can not track cash payments without a receipt.

You can make exchanges for item/items equal to the value of the purchased product. A valid receipt must be present.

Our gift card really is the gift that keeps on giving! Though there is no expiration date, we encourage the use within the year. They are eligible for the purchase of classes, private lesson, or retail items in our shop. To register for a class with a Gift Card, redemption must be made over the phone or in person, prior to class. Gift cards cannot be used towards space rental fees.

Occasionally MUSEjar hosts classes in the space with separate registration not handled through our website. Unfortunately MUSEjar Gift Cards are not valid toward those classes.

We pride ourselves on having a curated selection of art tools and supplies for the community. We carry items based on need and demand and unfortunately do not have all supplies found at larger box stores.

We appreciate you shopping small and will try to find and order supplies for you as needed. Contact us through the website, call us, or speak to us directly in store to set up an order. Payment is made at the time of the order and shipping usually takes about 2 weeks based on our ordering system!

Space Rental

Glad you asked, yes they are! MUSEjar and the MUSE Loft are our pride and joy, and like any child we don’t pick favorites! Each one is perfect in their own way. Which one works for your event is up to you and based on what you are looking to achieve! We specialize in both children and adult events, birthday parties, showers, family events, team building workshops, photoshoots and more. You can simply use our space or we can plan a private class for you to go along with your event! We are available anytime between 10am-7:30pm, 7 days a week based on availability and class offerings. For more details, click here.

The MUSE Loft is available for tours by scheduled appointment only. Please visit our Loft page and fill out the inquiry at the bottom to set up a tour.

You are welcome to drop off your decorations and/or refreshments during store hours the day before your party and we will take care of all the setup. (If your party is on a Monday, we will be here one half-hour prior to the start of the event for setup.) If you're not bringing your own decorations we will set up with ours.

You are welcome to bring your own food/snacks/cake/etc. or have your party catered.

As a renter, you may arrive no earlier than one half-hour prior to the start of the event and leave no later than one half-hour after the event. MUSEjar reserves the right to charge a fee for any additional time.

A cancellation fee of 50% applies to all private parties. Any cancellations made within two weeks of the event are non-refundable. If an event needs to be rescheduled, the date is subject to availability. Refunds are granted solely at the discretion of the owner. In the event we have to cancel your event, we will work with you to reschedule. A full refund will be given if a rescheduled date is not available.

Additional charges will be applied for any additional guests outside of agreed upon headcount. Payment will be required at the beginning of the event. MUSEjar holds the right to decline additional guests based on the availability of supplies and ordering.

Getting Involved

We love adding creatives to our class + workshop offerings and are always looking for new and exciting workshops. Contact us if you're interested in teaching!

As a seller in the shop, we offer both Wholesale and Consignment options. MUSEjar has a carefully curated retail space and encourages local, handmade, and unique items! Click here if you are interested in becoming part of our growing retail space!