contact us



17 Elm Street
East Aurora, NY, 14052
United States

716-655-1015

MUSEjar is a dynamic art studio and carefully curated art shop, built to foster creativity and inspiration in both artists and aspiring creatives. We offer a wide variety of workshops and private events for all ages.

FAQ

 
 

General FAQ

Where do I park to access MUSEjar?

MUSEjar is located at 17 Elm Street East Aurora, NY 14052. Parking is available alongside the mural on our building for customers and students. There is also public parking on both sides of Elm Street.

What are MUSEjar’s Hours?

MUSEjar is always open Tuesday through Friday, 10am-6pm and Saturday 10am-4pm, except on holidays and special circumstances.

Is your space available for rent?

Glad you asked, yes it is! We are available anytime between 10am-7:30pm, 7 days a week based on availability and class offerings. We specialize in both children and adult events, birthday parties, showers, family events, team building workshops, and even a few photo shoots. You can simply use our space or we can plan a private class for you to go along with your event! For more details, click here.

How do I sell my local goods at MUSEjar?

As a seller in the shop, we offer both Wholesale and Consignment options. MUSEjar has a carefully curated retail space and encourages local, handmade, and unique items! Please feel free to email us directly at musejarart@gmail.com about your interest in becoming part of our growing retail space!



TEACHER FAQ

How do I become an instructor at MUSEjar?

We love adding creatives to our class + workshop offerings and are always looking for new and exciting workshops. If you are interested in learning about becoming an Instructor with us, send us an email at musejarart@gmail.com!

Student FAQ

How do I purchase a seat in a class?

You can purchase a seat online through our website, over the phone, or in store. All MUSEjar classes require advance registration unless otherwise noted. It is strongly recommended to register in advance to avoid class cancellation based upon low attendance. Spots are only guaranteed once payment is finalized.

Occasionally classes are canceled due to low registration. In the event of a class cancellation, registrants will be notified prior to the class date and a full refund will be issued.

Can I use a MUSEjar gift card toward classes, private lessons, or space rentals?

Our gift card really is the gift that keeps on giving! Though there is no expiration date, we encourage the use within the year. They are eligible for the purchase of classes, private lesson, or retail items in our shop. To register for a class with a Gift Card, redemption must be made over the phone or in person, prior to class. Gift cards cannot be used towards space rental fees.

Occasionally MUSEjar hosts classes in the space with separate registration not handled through our website. Unfortunately MUSEjar Gift Cards are not valid toward those classes.

What if I purchase a seat in a class but end up not being able to make it?

In the event you need to cancel a class, you must cancel a minimum of two days (48 Hours) prior to the class date in order to receive a refund or transfer credit. No refunds or transfers will be made on the day of the class or after the class has started or no show attendance for any reason. This is because our teachers purchase materials and plan for their classes based on the number of students registered. However, if you’d like to offer your seat in that class to a friend or family member, we’d be happy to let them take your seat. We ask that you please call us ahead of time or email us at musejarart@gmail.com by noon on the day of the class to let us know.

What are your cancellation and bad weather policies?

Occasionally classes are canceled due to low registration (minimum of five seats). In the event of a class cancellation, registrants will be notified prior to the class date and a full refund will be issued.

MUSEjar may cancel a class for extreme weather conditions (i.e. if there is a warning to avoid travel) or in the case of an emergency. We will try to reschedule the class within a week of the original class date and the same scheduled time as soon as we can. If you cannot make the rescheduled date we will refund you the price of your seat or honor a transfer toward another MUSEjar class. Transfers must be made within a week of the original class date.

Please note: In regards to our weather policy, we are located in Erie County in the town of East Aurora. While we understand and appreciate our students that travel from all over for our classes and shop, we do make cancellation decisions based on the weather where we are located. To do this, we look to our community closings.

Can class credits be transferred toward another class?

A single class pass may be transferred for the use of another class only once in the case of an emergency, sickness, or extreme weather. Transfers must be made within one week of cancellation. If credit does not equal newly scheduled workshop price, the difference must be paid.

What is your discount policy?

Throughout the year we run promotions on classes and registration. These promotions are only valid for purchases during the time the promotion is running and cannot be applied after the fact. Discounts cannot be used in combination with other discounts.

Retail FAQ

Can I return something?

Of course, you can! You can return any unused, unopened art supply, damaged good or unwanted item to the store within 30 days of purchase. We require a valid receipt for the item to be presented at the time of the return. We offer either text or email receipt confirmations during transactions. If you decline the option for a receipt, we will not be able to return your item. Returns will be made in the same manner the customer has paid.

What if I don’t have a receipt?

Without a receipt to verify the type of payment, MUSEjar will not accept returns. If you have lost your receipt, but you paid with credit card, we can track your purchase with valid ID and credit card. We can not track cash payments without a receipt.

Can I make an exchange?

You can make exchanges for item/items equal to the value of the purchased product. A valid receipt must be present.

Can I special order supplies?

We pride ourselves on having a curated selection of art tools and supplies for the community. We carry items based on need and demand and unfortunately do not have all supplies found at larger box stores.

We appreciate you shopping small and will try to find and order supplies for you as needed. Contact us through the website, call us, or speak to us directly in store to set up an order. Payment is made at the time of the order and shipping usually takes about 2 weeks based on our ordering system!